Wednesday, August 20, 2008

Wells Fargo is Dumb

I check my on line accounts nearly daily, except for the Wells Fargo account which I check about weekly. We've had poor experiences with Wells Fargo in the past, so we don't actually use the account. We're keeping it open till we get a mortgage though since credit scores include the length of time you've had credit cards open, and our Wells Fargo has several years seniority compared to our other cards.

Today when I went to check my Wells Fargo account, I found an unexpected surprise.


Two new accounts were opened in my name. I was the co-signer, my social security number was tied to them and everything. And the one account had a negative balance.

I was initially concerned about identity theft, but it seemed odd since I don't think we haven't used checks, the credit card or the debit cards associated with this account in a year or more.

I called Wells Fargo of course, and they had no idea what was going on. They did tell me the name of the other person on my account, and where the account was opened. I've driven through the city where the account was opened, it's only an hour or so north of where we live, but we don't really do business with anyone up there. I'd never heard the name of the other person on my account. I was told to go to a local branch, which I dutifully did.

It turns out that when Mrs. A and Mr. X when to open the joint business account, instead of checking Mr. X's ID to see that they'd found the right person, the Wells Fargo banker just searched for Mr. X's name in this state. Now, our names are the same and the state we live in is the same, but that's where the similarities end. Our addresses are different, our Social Security numbers are different, our phone numbers are different, and he's over 30 years older than I.

It took the banker I spoke with 20 minutes and 10 or so phone calls to get everything sorted out.

Although the situation is supposed to be completely resolved now, I'm going to order a credit report in a week or so to see if there are any side effects of this screw up.

Note to self: Wells Fargo still isn't somewhere you want to keep your money.

1 comment:

double said...

With internet access to bank accounts and credit card statements now possible, it is a good idea to check this info regularly like you did.